Jun 21, 2010
RingCentral Customer Reports Scalability with Virtual PBX
Nothing like a prosperous customer to make you look good. RingCentral is putting Profit Sense Innovations, a small business development firm—and one of its customers—in the spotlight.
As RingCentral tells the story, Profit Sense Innovations relies on a distributed workforce of nearly 30 people to offer services to its business customers from coast to coast—and that distributed workforce relies on the telephone to provide those services.
Profit Sense Innovations uses RingCentral Office as the backbone of its communications system. The cloud-based virtual PBX system lets the company scale up or down as needed as it expands or contracts its staff. But Profit Sense Innovations isn’t contracting by any means. With so many new business start-ups, the company is growing.
“Because most of our business is done on the telephone, communications is essential to our business. Poor quality communication directly impacts our revenues,” says Jerry Khemraj, owner of Profit Sense Innovations. “With RingCentral Office, we never have to watch the meter and we have so many features that surpass what you would expect from a Fortune 500 phone system. The small business phone system is easy to set up and use, no technical wizardry required, and we can plug the phone in wherever we are and be in business.”
What are those features you would expect from a Fortune 500 phone system? One of them is the ability to place calls from any phone using the office number ID. Another is unlimited nationwide calling and faxing. RingCentral Office also offers end-to-end call handling control. You can use RingCentral IP phones or your existing phones and fax machines. Customers never get a busy signal because RingCentral answers all calls and faxes. You also get multiple local and toll-free numbers. The list of features in this virtual PBX system goes on and one.
Profit Sense Innovations couldn’t use a legacy on-premise office phone system if it wanted to. Not because of the cost, even though it is much more costly than the virtual PBX system the company uses today. But rather because the legacy on-premise phone system couldn’t deal with multiple locations effectively. RingCentral specializes is virtual PBX systems for the distributed workforce.
“Our clients are able to call a single number and RingCentral Office can connect them with any staff member, independent of where they are located, and even to their mobile phones. This enables us to provide a professional, consistent service no matter where the call is placed or answered,” says Khemraj. “In addition, as our firm grows, I can instantly add employee extensions without any technical help. RingCentral Office makes running a distributed business so much easier—I couldn’t have asked for anything better.”
Related posts: