Feb 2, 2010
Angel.com Blesses Busy Companies with Strategic Call Center Solutions
Is your call center so busy that you spend your spare time wishing an angel would bring you some help? Well, there is an angel that’s available to answer your phone 24/7/356. It’s a service called Angel.com and it’s a cost-effective solution for companies large and small.
Angel.com describes itself as a provider of Interactive Voice Response (IVR) and call center solutions delivered via state-of-the-art Software-as-a-Service (SaaS) platform. IVR technology makes possible interaction between your customer and a computer via the telephone. Customers interact by pressing numbers on the keypad or by voice command. If you’ve called your bank to check your account balance, you’ve probably run into an IVR.
Angel.com solutions work to put the caller first – every time they call. What does that mean? It means people who call your company get the information they need without any hassles. It means better customer service. It means greater business efficiency.
Angel.com boasts 1,600 customers in more than 20 industries, including Borland, Reebok, Hitachi and Family Dollar. That makes it a legitimate call center solution, complete with voice applications and special solutions by business function and industry. For example, the Angel.com Virtual Call Center makes it possible to drive personalized and interactive call experiences by integrating your call center with your customer database to greet and route customers where they want to go.
Angel.com also has virtual call center solutions tailored to sales, marketing, support and HR, as well as industry solutions for software and technology, retail, education, government, healthcare and more. Angel.com is all about driving ROI by addressing customer needs more effectively and streamlining operations.
How does Angel.com work? You don’t have to buy any hardware or software. You just log into your Web application and use a point-and-click voice application creation tool to build, deploy and manage customized voice applications. You can make changes as needed as your customer list evolves. And robust, real-time reporting tools help you improve the caller experience. If you need an end-to-end IVR and call center solution, your angel is at Angel.com.
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