May 10, 2010
my1voice Targets Construction Consulting Market
While FreedomVoice is targeting real estate brokers, my1voice is targeting a different, but related audience: construction consultants. my1voice is getting rave reviews from KBCm Group, which offers consulting services for building owners that want to build, expand or redevelop properties.
As the story goes, KBCm owner Ken Blankenfeld was facing some communications challenges. Since each of his consultants had a separate phone line, there was no one easy way for a customer to call in to get answers or order consulting services. Blankenfeld tapped into my1voice’s virtual phone service to streamline client communications.
“I had six or eight teams with varying numbers of people on them,” Blankenfeld says. “My goal was to allow building owners to call one number — my number — and then reach key members of a specific team.”
Blankenfeld’s requirements for a phone system: user-friendliness, flexibility and scalability. He needed unlimited extensions, call routing and smart call forwarding. What’s more, he didn’t want to deal with any technical configuration, maintenance or software updates.
Here’s how it works for KBCm: If the team lead doesn’t pick up the phone, the call is forwarded to another team member’s mobile phone. The calls can be forwarded to up to five different team members so clients almost always get a live person unless all five people are on the phone at the same time. Every call from the my1voice line is identified on the caller ID so the team member who is answering the phone knows it’s a client call.
“When clients call my main number they are prompted to enter a code, which is the last three digits of their KBCm job number,” Blankenfeld says. “The code automatically routes the call to the cell phone of the team lead at the time. I can login to the Web portal to change the team lead in a minute or two as-needed. And since it’s web-based, I administer it anywhere I get an Internet connection.”
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