Oct 17, 2011
1-800 We Answer Merges With Carol’s Answering Service
NEW YORK-It’s not often you see companies in the virtual receptionist space merging, but that’s what is happening with 1-800 We Answer and Carol’s Answering Service. What does this mean for customers? And what does it mean for your virtual office if a bigger company buys out your live answering service?
Indeed, 1-800 We Answer has acquired Carol’s Answering Service for an undisclosed amount. It seems 1-800 We Answer wanted to strengthen its customer service-based communications outsourcing solutions and buying Carol’s Answering Service gives the New York company an immediate presence in Texas and the Southwest.
“We pledge to deliver the same level of individual customer attention that they’ve received from their former provider,” says Rob Porter, president of 1-800 We Answer. “We’re developing relationships with our new clients, and letting them know that they can trust us with their most important calls.”
Fair enough. And you should look for that sort of “pledge” if your virtual receptionist provider merges with another company. Sometimes during mergers, service can suffer. Other times, service can improve. The goal of companies that use remote receptionists is to potentially earn more income while decreasing operations costs. So the level of service is critical.
It’s likely that 1-800 We Answer is using the same staff that Carol’s Answering Service did. The company has been around for decades—since 1978 to be exact. Carol’s Answering service has quite a following of local businesses, including physicians, lawyers, private contractors and service providers.
What about 1-800 We Answer? The company is newer, but it’s on the fast track to growth, with clients across the country. 1-800 We Answer seems like a reputable choice for call answering services, given its network of call centers and it approach to one-on-one customer support.
1-800 We Answer offers inbound and outbound telemarketing services and telephone market research support. Specifically, the company’s core of business support services focuses on providing telephone answering, call center, virtual office and phone system services to businesses, government agencies, and universities nationwide.
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