Feb 5, 2010
Alert Offers Attorney-Focused Virtual Receptionists
Is your phone ringing off the hook? That can be a good thing, but it’s hard to get the work done when you are answering the phone all day. A virtual receptionist service can help – and Alert Communications is positioning itself as the provider of choice.
Alert’s virtual receptionist service answers the phone in your business name and can handle many different call situations, such as call patching, processing or qualifying leads, and taking orders. Alert’s service also includes real-time online appointment scheduling, after hours answering services, e-mail responses and Spanish-language virtual receptionists.
Alert’s niche is attorneys. The virtual receptionist company offers specialized lawyer answering services at a significantly lower cost than a full-time, on-site receptionist. Alert’s virtual receptionist service is trained to work with intake forms that include specific questions for various case types, including DUI, criminal cases, medical malpractice, and so on.
“Alert functions as an extension of my office, and it is gratifying and reassuring to me that my clients receive from the receptionists the same level of professional attention that I work to provide,” says Cathy Elliot Jones, a partner at the law office of Jones & Briggs in Ojai, Calif.
Sounds like Alert reached its stated goal with this customer. Alert pledges to “make your callers feel as though they’ve reached your front office, providing a seamless and crystal clear call center solution. As far as virtual receptionist services go, Alert Communications appears to be at the top of its game.
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