May 18, 2010
Genoa Business Forms Posts Success with Virtual PBX
Virtual PBX is bragging on the results it’s getting for Genoa Business Forms. The hosted business phone services company said Genoa is seeing lower overall costs with its virtual PBX product.
Genoa is a manufacturer of printed products. The company started using Virtual PBX last September to pave the way for better customer service. Genoa chose Virtual PBX because it offered services traditional phone systems couldn’t offer—and the company didn’t have to invest in additional hardware.
“After using Virtual PBX for just a few weeks, we knew that we made the right choice for our business, as it did everything we expected and more,” says Philip Paulson, president of Genoa Business Forms. “The main benefits included saving over $10,000 in installation costs, plus $2,000 a year in a maintenance agreement. Beyond that, it enabled our workforce to take business calls anywhere, anytime, resulting in much greater availability to our most important asset—our customers.”
Genoa not only saved money by not having to invest in a system or spend on maintenance, the printing products company also saved 10 percent on its phone bills by cutting out landlines and long distance charges. On top of that, Genoa watched its employee productivity rise because the staff no longer had to sit behind a desk in order not to miss a call. They could leave the office and have Virtual PBX forward the calls to their cell phones.
“Virtual PBX offers an ideal solution for companies looking for that winning edge needed to succeed in today’s difficult business climate. It is essential for companies to stay agile and look for ways to not only save money, but to improve the way they do business,” says Paul Hammond, president and CEO of Virtual PBX. “Genoa Business Forms is that kind of company, as they have reduced their day-to-day expenses while providing even better customer service. It is these very things that we strive to bring all of our customers.”
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