Apr 23, 2012
LAS VEGAS—Have you ever heard of Alice? No, not the 1970s sitcom. The virtual receptionist technology from WinTech …
ALICE is a virtual receptionist system. ALICE stands for ‘A Live Interactive Customer Experience. Mike Yoder, Chief Technology Officer at WinTech, explains how it works:
“ALICE Receptionist is an exciting new way for businesses to manage their office lobbies,” Yoder says. “ALICE uses motion detection technology to greet visitors as they enter a business building so visitors aren’t left to wonder. ALICE then notifies employees of the visitor’s arrival and facilities two-way video or audio communication between the visitor and the employee sitting at his or her desk.”
WinTech is running a contest called “Who’s Alice?” The winner will receive a “front desk makeover” featuring the new ALICE Receptionist system. ALICE Receptionist trades the “self-service” approach for a custom video greeting from one of your employees. When the customer enters, ALICE connects them with a live employee immediately.
“Businesses in the past had to choose between an unmanaged lobby or pay a full-time receptionist,” says WinTech CEO Vernon Rodriguez. “Now with ALICE, they have a high-tech option in which they can continue to personally greet visitors, but at a fraction of the cost.”
Want to enter the virtual receptionist contest? Visit www.WhosAlice.com. The contest ends on May 31, 2012. The winner will receive a complete ALICE Receptionist system, including hardware, software and the first year’s support and maintenance licenses. If you don’t win, don’t worry. WinTech says ALICE is available in a variety of affordable packages, with most business reporting a 100 percent return on investment within the first four months. The firm estimates a typical business will save tens of thousands of dollars year over year by using ALICE Receptionist to manage their office lobby.