Dec 8, 2011
VoiceNation’s growth is so strong that the company recently renovated its call center to quadruple the size of its space just so it could staff up to answer phone calls and continue growing in the future.
VoiceNation reports that incoming call volume has more than doubled. The growth, in part, signifies how more companies are looking to virtual solutions in a down economy.
“The demand for live answering services is only increasing, as companies find that live answering services have less overhead costs associated than hiring their own in-house receptionist,” Jay Reeder, president and CEO of VoiceNation.
VoiceNation attributes much of its success to its proprietary virtual PBX technology. The live answering service developed the technology and continues tweaking its systems to improve the quality of its customer service.
In addition to its virtual PBX technology, the company also boasts trained call center representatives. Each new employee undergoes a six-week training boot camp in VoiceNation’s brand new, advanced training facility before they ever take a live call from one of your prospects or customers.
I can’t prove this, but VoiceNation claims it has the lowest hold times in the industry, in part, to its training. VoiceNation also uses its training facility during its four-step quality assurance program to guarantee that new accounts are set up specifically how you want them.
VoiceNation opened its virtual PBX service in 2002. Today, the company has more than 40,000 customers, including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard.